Refund policy

KraftzeugProducts Return Policy

At KraftzeugProducts, we are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for items that meet the following conditions:

1. Eligibility for Returns

   • Items must be returned within 30 days of the purchase date.
   • The product must be in its original, unopened, and undamaged packaging.
   • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

   • Opened, used, or damaged items are not eligible for return.
   • Customized or special-order products cannot be returned.

3. Return Process

   • Contact our customer service team at info@kraftzeugproducts.com to initiate your return.
   • Upon approval, you will receive a return authorization number and instructions for returning the item.
   • The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or shipping error.

4. Refunds

   • Once the returned item is inspected and approved, a refund will be issued to the original payment method within 7-10 business days.
   • Shipping fees are non-refundable unless the return is due to an error on our part.

If you have any questions or need assistance with your return, please contact us at info@kraftzeugproducts.com. Thank you for choosing KraftzeugProducts.